Software alone doesn't move retention. Our program team pairs the platform with a repeatable design system rooted in behavioural economics.
01
Baseline your economics, member cohorts and channel mix. We codify what already works.
02
Model earn/burn rules, tiers, break-even and points liability against three growth scenarios.
03
Configure the platform, migrate legacy balances and switch on issuance across POS, web and app.
04
Iterate campaigns, partner offers and gamification. Quarterly reviews with our loyalty economists.
Earn & burn architecture calibrated to margin
Tier structure with meaningful, low-cost benefits
Lifecycle journeys for onboarding, dormancy, VIPs
Partner coalition and co-branded offer design
Break-even and liability governance
Member research and NPS instrumentation